Our standard check-in time is 3PM , and check-out time is 11AM. If you require early check-in or late check-out, please let us know in advance, and we will do our best to accommodate your request, subject to availability.
Can you store my bags before I check-in or after I check out?
Yes, we have storage available. Let the receptionist know before your day of arrival or when you arrive. We will only be responsible for your luggages for less than 24 hours in our storage.
How can I modify or cancel my reservation?
If you need to modify or cancel your reservation, please refer to the confirmation email you received or contact our staff directly. Please note that any modifications or cancellations are subject to the terms and conditions of your booking.
Is breakfast included in the room rate?
We do not provide breakfast as part of our room rate. However, we offer a range of nearby dining options within walking distance, allowing you to explore the local culinary scene and start your day with a delicious meal.
What services are available in the property?
Rooftop, Storage, Lounge
What payment methods are accepted?
Visa & Mastercard.
Do you have WiFi?
Yes, there is free WiFi in all public areas and in guest rooms.
Is parking available in the property?
We do not have on-site parking facilities. However, there are parking garages or public parking spaces available nearby. Our staff can provide recommendations for parking options in the vicinity.
Do you provide airport shuttle service?
We do not offer airport shuttle service. However, our staff can assist you in arranging transportation options, such as taxis or car services, to and from the airport. Please contact our front desk for further assistance.
Are elevators available in the property?
Yes.
What languages are spoken by staff?
English
French
Spanish
What is the minimum age required to check-in?
You must be 21 or older to book a room and check-in. Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.
Can I have a package sent to the hotel prior to my arrival?
Sure. Here’s the address:
(Guest name here)
AYA HOTEL
c/o: Guests Experience
837 2nd Avenue
New York, NY 10017
If your package arrives, we’ll hold it for you at the hotel office for up to three days until you arrive free of charge — they have to be 20×20 or smaller.
